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Koala Mattress Review - Featured
Overall Score



Material Quality

Temperature Neutrality

Edge Support

Motion Transfer


Value for Money


  • Free delivery
  • 120-night trial
  • 10-year warranty
Overall Score


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January 6, 2021

If you’re looking for a top-quality Australian bed in a box, then you must have stumbled upon Koala. The company’s one and only model is iconic, so we decided to test it and bring you a detailed Koala mattress review.

Offering only one model is very brave for a brand that specialises in a comfortable sleep, so let’s see whether Koala fulfils the expectations. We’ll dig into the construction and go over the firmness, support, temperature neutrality and other essential features.

Keep scrolling to see whether Koala is as good as it seems!


From $750

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  • Great value

  • Suitable for all types of sleepers

  • Stellar edge support

  • Excellent motion isolation

  • Slight off-gassing is possible

Koala Mattress Review: Features and Composition


Koala mattress is an all-foam mattress made from only two layers of foam and a cover. Now, this sounds like any other mattress, so let’s analyse it layer by layer:

  • The cover is made from a Tencel and polyester blend that wicks away moisture and allows air to circulate. It’s breathable, soft and antimicrobial. It’ll also prevent the sleeper from overheating. The cover hugs the mattress entirely, but it’s removable and machine-washable. You can also spot-clean it quickly, but we recommend using a mattress protector, just in case.
  • The comfort layer is 6 cm high Kloudcell foam. Koala mattress reviews love this soft layer because it has an open-cell structure that allows airflow. It’s made from a blend of latex and memory foam, so it also relieves pressure points.
  • The base layer is a 16 cm high Ecofoam. This layer is ultra-resilient and offers extra support for your spine. Its density also keeps your hips aligned properly and minimises motion transfer.

The company uses only the most advanced manufacturing technology, keeping its carbon footprint at a minimum. There are practically no emissions and CFCs during production. Most importantly, one of the most pleasing discoveries in this Koala mattress product review is that the company uses only GECA (Good Environmental Choice Australia) certified foam for its mattress.


Overall comfort is crucial for a good night’s sleep. The softness of the mattress, how it feels against your skin, and how it supports your body can make or break a good mattress.


What every review on the Koala mattress brings up is the perfect firmness of the mattress. Not too soft, but not too firm either, the Koala mattress is a perfect 6.1 in firmness (on a scale of 1–10, with 10 being firmest).

This firmness level makes it the perfect mattress for all sleeping positions – back, stomach, side, and combo!

However, there’s one exception. The Koala mattress isn’t the best fit for heavier sleepers. People over 105 kg may find the mattress too firm, because their weight may overpower the bounciness and softness of the Kloudcell layer.

On the other hand, some reviews of the Koala mattress claim the mattress was initially a bit on the firmer side, but it softened after a week or two.

Still, the majority of sleepers should get a good rest on this mattress.


As our review of Koala mattress mentions, this mattress is made from a blend of memory and latex foams. This means that it has the bounciness and responsiveness of a latex mattress while offering the pressure relief and motion isolation of a memory foam mattress.

These features translate into minimal sinkage, so you’ll have the feeling of laying on the mattress, not sinking into it.


There isn’t a single Koala mattress negative review on the overall support it offers. No matter your sleep position, your body will get full support from this mattress.

The firmer Ecofoam layer aligns the spine and hips of back and stomach sleepers, preventing aches and stiffness. In the same way, the softer Kloudcell foam layer provides enough sinkage for side sleepers, alleviating pressure in their shoulders and spine.

Both layers work perfectly together to make combo sleepers comfortable, no matter the sleeping position they roll into. Moreover, according to the average Koala king mattress review, this combination is also great for couples who sleep in different positions and have a hard time compromising on a mattress.

Temperature Neutrality

Hot sleepers tend to stay away from all-foam mattresses because they’re notorious for sleeping hot and not providing enough airflow, unlike latex mattresses with natural cooling properties.

However, the Koala mattress can be great for sleepers on the hot and cold ends of the spectrum. Thanks to the open-cell construction, which allows air circulation, and the Tencel cover, which wicks away moisture, the Koala doesn’t trap heat.

Now, there are a couple of Koala mattress reviews that claim the mattress retains some heat, so we wouldn’t recommend it to extremely hot sleepers. But it’s pretty neutral, so it may be the right solution for couples who can’t agree on a preferred mattress temperature.

Edge Support

Edge support is crucial when sharing a bed with a partner or sleeping near the edge. We’re happy that our Koala bed review can report stellar edge support! (With one little note.)

When you initially lie down, you’ll get the sense of sinking, which can be disorienting. However, after a few moments, the mattress evenly flattens under you and strengthens its edge support.

Motion Transfer

Another significant aspect to consider when sharing a bed is the mattress’ (in)ability to transfer motion and disturb your sleep. If you’re a light sleeper or have a fidgety and restless partner, you’ll be happy to know that the Koala keeps motion to the minimum.

The foam layers will absorb motion, so your partner can toss and turn as much as they like, and you’ll still catch your Z’s.


From $750

Get Deal
  • Great value

  • Suitable for all types of sleepers

  • Stellar edge support

  • Excellent motion isolation

  • Slight off-gassing is possible

Koala Mattress Review: Durability and Maintenance

Buying a mattress is a serious investment. A good-quality mattress can make quite a big dent in your budget, so naturally, you want it to last you a long time.

Product Lifetime

Latex and foam are durable materials. Other mattresses made from the same and similar materials have lasted for six to eight years, so the Koala should last you at least that long.


Another major plus in our product review of the Koala mattress is the hassle-free maintenance. The cover is removable and washable, but make sure it’s completely dry before you zip it back onto the mattress.

You can also spot-clean both the cover and the mattress with a mild detergent.

Don’t flip the mattress, as it’s made from only two layers, and you can damage the soft Kloudcell layer. Moreover, the supportive Ecofoam layer would feel too firm to sleep on. Just rotate the mattress 180° every six months.

Customer Service

When it comes to the Koala mattress, bad reviews on the customer support team don’t seem to exist. Representatives are responsive and solve all issues quickly. They address customers in a friendly, but courteous manner while treating them with respect. Above all, the entire team is professional and knowledgeable.

Terms of Sale

Trial Period and Return Policy

Breaking in a new mattress takes time. Your body needs a few weeks to get used to the material and feel. And, as we already mentioned earlier, some mattress reviews on the Koala claim it can feel too firm at first and only softens after a couple of weeks.

Koala will give you a 120-night risk-free trial so that you can sleep on your decision. This will give you a chance to test the bed during warm and cold weather, nightmares, sweet dreams and lazy and active days before you form an opinion and your own Koala review. If, after all, you don’t like the mattress, you can return it for a full refund.

If you live in Sydney, Melbourne, Brisbane, Perth or Adelaide, the company will come and pick up the mattress for free. If you live elsewhere, the company may ask you to send the mattress to the nearest depot.

Shipping Options

The company offers fast and free delivery for all states. And when it says fast, it means it. You can get your new mattress in less than four hours, provided you live in a metro area. The delivery is just a tad slower for the rest of Australia, but you’ll still get your mattress in a matter of hours.

Koala Mattress Warranty

You’ll get a 10-year warranty, provided you bought the mattress from the company’s official website or store. The warranty starts the moment you receive your mattress and is non-transferable.

The warranty covers material and craftsmanship defects, including the following:

  • Indentations bigger than 2.5 cm
  • Severe softening in one place or across the entire mattress
  • Any physical flaw that causes the mattress to split, crack, or delaminate under regular use
  • Manufacturer defects regarding the overall mattress assembly, cover, and zipper

The warranty won’t cover a change in your mattress firmness preferences or normal wear and tear.

Koala Mattress Price

Pricing may be Koala’s biggest problem, as it seems too good to be true. You’ll get outstanding quality for a reasonable price. Moreover, you can also get Zip financing and pay for the mattress later, interest-free, and in intervals suitable for you. You also have the options of Afterpay and Openpay financing.

The pricing is competitive, so you’ll only pay the following:

  • $750 for a single
  • $850 for a king single
  • $950 for a double
  • $1,050 for a queen
  • $1,250 for a king

Who Can Benefit From the Koala Mattress?

  • Environmentally conscious sleepers give only the best reviews of the Koala mattress. If you’re in this category, you’ll love it too. The mattress is made leaving almost no carbon footprint. The company uses only GECA-certified foams, protecting the environment, as well as your health.
  • People who love koalas will be glad to know that the company has partnered up with WWF. This group lets them adopt, help, and protect a koala for each mattress purchased.
  • Back and stomach sleepers will have good hip support and spine alignment.
  • Side sleepers will get shoulder and hip pressure relief and proper back alignment.
  • Both hot and cold sleepers deliver positive Koala reviews. The mattress doesn’t trap heat and keeps your temperature neutral during the night.
  • Light and sensitive sleepers who share a bed will get an undisturbed, peaceful sleep due to the minimal motion isolation.
  • People who like sleeping near the edge will be satisfied with the solid edge support.

Who Should Look Elsewhere and Why?

  • Heavyweight sleepers should probably consider an alternative, as the Koala may feel too firm and won’t provide enough support.
  • Lightweight side sleepers should look elsewhere. Koala mattresses, reviews say, may feel too firm for petite and lightweight sleepers.
  • Sleepers who don’t like the bounciness of latex should take a look at our list of the best memory foam mattresses. The Koala is made from a blend of memory and latex foams, so it provides features from both types of mattresses.

Review Summary

Koala mattress reviews across Australia are more than positive. People adore this mattress. And, when you think about it, there’s nothing to dislike. It’s made from high-quality materials with environmentally-friendly practices – it’s a perfect bed for all types of sleepers.

The price won’t break your bank, and the financing options will help you out even further. Investing in a Koala mattress means investing in a good night’s sleep while helping the planet, protecting an animal species, and helping a company support charities.


Is the Koala mattress any good?

The Koala mattress is excellent in every aspect. It provides support for all types of sleepers, remains temperature neutral during the night, and keeps motion to a minimum – all that without taking all your money.

Is the Koala mattress good for back pain?

Yes, the mattress is excellent for back pain. The combination of latex and memory foams provides hip support and proper spine alignment for back and stomach sleepers. This soothes pressure points and prevents or minimizes back pain.

How long do Koala mattresses last?

Koala mattresses are made from pretty durable materials that usually last six to eight years. Luckily, the Koala comes with a 10-year warranty, so you can expect it to last at least that long.

Which mattress is better, Koala or Ecosa?

It depends on your personal preferences and budget. Both mattresses are excellent. They both provide great support and are incredibly comfortable.

However, we have to note that the Ecosa is a bit more expensive and offers only a 100-night trial. On the other hand, the Ecosa is made entirely from memory foam, so it may be more suitable for people who like that feel. Its construction includes five layers of foam, its available in three firmness levels, and you can even adjust the firmness by rearranging the layers.

So to sum up this mini Koala vs. Ecosa mattress review, Koala is a better option for people who want an affordable, comfortable, medium-firm mattress that will support them in all sleeping positions. The Ecosa is a better fit for people who need targeted back support, prefer the option to adjust the firmness themselves, and are ready to spend a more serious sum of money.

What happens to returned Koala mattresses?

The return rate is low for all of Koala’s products. However, the few mattresses that get returned end up getting sorted, disassembled and thoroughly cleaned. Once they’re perfectly clean, the company sends them to one of Koala’s 68 charity partners across Australia.

Can you flip a Koala mattress?

No, you shouldn’t flip the Koala. As we already mentioned in our Koala mattress review, by flipping it, you’d disturb the order of the layers. This would result in damaging the soft layer or an extremely uncomfortable sleeping experience on the firm layer.

It’s best to rotate it 180° twice a year.