The Helix Mattress Review: Pick the Perfect Match from a Wide Selection

by Mira Rakicevic
Helix Mattress Review - Logo

Highlights:

  • Type: hybrid
  • 100-night trial
  • Free shipping
  • 10-year warranty

How do you sleep? Are you a stomach sleeper? Do you wake up with back pain? What kind of mattress feel do you like? Plush? Firm? Medium?

So many questions… But once you answer these, you’ll get the perfect mattress for you and have the best night’s sleep. Just take a quick quiz with Helix and find out which mattress suits you best!

Do you want to learn more about this personalization process and how you can benefit from such a wide choice of Helix mattresses? If so, read our Helix mattress review.

Key Differences Between Helix Mattresses

  • Firmness level – Choose the feel that suits you perfectly (plush, medium, or firm).
  • Support – Get adequate support for your preferred sleeping position.
  • Luxe models – Enjoy added features for supreme comfort. Read more below.

Helix Mattress Review - Rating

How Did the Helix Mattress Make Our List?

We couldn’t leave out this brand from our mattress list even if we wanted to. Simply put, this company offers something extraordinary that makes it stand out from its competitors—the Helix mattress’s unique level of personalization. Therefore, it’s no surprise that there are so many Helix mattress reviews. Moreover, the quiz-like customization process is easy and fun to do—the final result being a mattress that’s tailor-made to suit your every need.

But that’s not all, starting with their queen mattress size and up, couples with entirely different mattress preferences can have individually personalized sides by choosing the Dual Comfort Mattress option. Alternatively, if you and your partner mostly agree on your mattress preferences, you can opt for the more affordable Blended mattress, which is a combination of your preferences distributed across the entire mattress.

This is just one of the reasons the Helix mattress deserves a spot on our list. Continue reading our in-depth Helix mattress review for a complete overview of the mattress’s anatomy, the sleeping quiz, who should buy this mattress, who should perhaps avoid it, how much it costs, and so much more.

Mattress Features

Before we delve into the star feature of this mattress, which is the customization process, let’s first take a look at the basics—that is, what the mattress is made of and what you’ll be customizing. You can view all the standard info on the official Helix Mattress website, but we will also provide you with a detailed overview.

Helix offers a choice of six core models, which are all 10-inch handmade hybrid mattresses consisting of four distinct layers. Many Helix mattress reviews on Reddit claim that one of Helix’s greatest advantages is that it personalizes the feel of the mattress to your taste by changing the materials in these individual layers, and their density, or by changing their order. 

In addition, each of these models has its Luxe variation, which we’re going to discuss a bit later. Also, Helix offers three special models, one for heavier people and two for couples. But let’s first break down the materials used in Helix’s mattresses.

Mattress Construction

  • The Cover: The Helix Two Touch Design cover consists of two layers that increase its breathability. The top layer is made of polyester, while the bottom layer is jersey knit fabric. If you read any Helix Luxe review, you’ll see that the Luxe mattresses come with an Ultra-Cool cover. However, at an additional cost, you can also swap a regular cover with this one on any of the standard Helix models.
  • Memory Plus Foam: This material is used to provide pressure relief and body contouring.
  • Helix Dynamic Foam: This is a proprietary foam blend made by Helix with better cooling properties than memory foam. This responsive, contouring material provides excellent cushioning and pressure relief.
  • High-Grade Polyfoam: This type of foam is used in varying densities in different models in order to get very specific with personalization. For example, in the Helix Midnight mattress, it’s placed in the transition layer. Together with the memory foam, it provides a perfect combination of support and pressure relief for side sleepers. 

High-density foams provide more firmness, strength, support, and durability. On the other hand, low-density foams are soft and less supportive. This allows a softer feel on top while still having adequate support from the base layer.

  • DuraDense Foam: This high-density foam is used in the base layer of all Helix mattresses. It supports the entire mattress.
  • Pocketed Coils: Hundreds of individually pocketed coils provide weight distribution and pressure relief. If we make a Helix vs Purple mattress comparison, we can find similarities between this layer and the top layer of the Purple mattress because both vastly improve airflow and help keep you cool at night. But the primary purpose of these individually pocketed coils is to allow every one of them to react to movement separately, limiting motion transfer and giving the bed a subtle bounce.

Overview of Helix Core Models

From the basic Helix mattress collection, you can choose one of three firmness levels: soft, medium, or firm. In each of these categories, Helix offers a choice of two mattresses. One of them is always designed for side sleepers—for example, the Helix Sunset mattress—while the other provides great support to all sleeping positions.

Helix SunsetHelix Moonlight
Cover:Helix Two Touch Design
Comfort Layer:
  • Memory Plus Foam – soft feel
  • Helix Dynamic Foam – soft feel
Transition Layer:
  • Helix Dynamic Foam
  • Memory Plus Foam
Body Shape Layer:Wrapped Coils
Base Layer:DuraDense Foam

As you can see, the Helix Sunset and Helix Moonlight only differ in the order of the materials used in the comfort and transition layers.

Helix MidnightHelix Dusk
Cover:Helix Two Touch Design
Comfort Layer:
  • Memory Plus Foam – medium feel
  • Helix Dynamic Foam – medium feel
Transition Layer:High-Grade Polyfoam
Body Shape Layer:Wrapped Coils
Base Layer:DuraDense Foam

The Helix Midnight and Helix Dusk feature different types of foam in the comfort layer.

The Helix Twilight mattress and Helix Dawn mattress follow the same pattern. They only differ in the firmness level: the memory plus foam in the comfort layer of Helix Twilight has a firm feel as does the Helix dynamic foam used in the Helix Dusk.

Standard vs Luxe Models

All core models also come in their Luxe variations, which offer some upgrade features. They are 14 inches thick compared to most 10-inch-thick standard mattresses because they have two extra layers.

First, you’ll find a layer of Gel Visco above the memory foam, which provides some additional pressure relief. In one Helix Midnight Luxe review, we found that it also improves the mattress’s temperature regulation. Another added layer is a premium quilted pillow top that brings comfort to a whole new level. What’s more, mattresses from the Luxe line feature a built-in cover that uses ultra-cool technology. Thanks to its phase-change material, it keeps the mattress cool by absorbing any excess heat.

Finally, if you decide to get a Luxe Helix mattress, you’ll be able to enjoy its zoned lumbar support. Thanks to more than a thousand individually wrapped coils, these mattresses offer a softer feel for your shoulders and greater support for your hips.

Special Models

Besides the six core models and their Luxe counterparts, Helix offers three more mattresses. The Helix Nightfall mattress is designed for plus size sleepers who need additional support. It’s a 12″ mattress with a medium feel meant for all sleeping positions.

In addition, couples who have different sleeping preferences can choose between a Helix Dual Balanced and Helix Dual Extra. Both of these mattresses provide a soft feel on one side and a firm feel on the other.

Comfort

Now that we’ve covered the mattress construction part of this review of the Helix mattress, let’s see how comfortable it is. Don’t forget that comfort is a complex matter that depends on the firmness level, sinkage, and amount of support the mattress provides.

Firmness Level

Firmness level preference is one of the most subjective properties in a mattress. This is where the Helix mattress shines because it can be as firm or as soft as necessary to accommodate everyone’s needs. The base layer provides a medium level of support, while the personalization of the firmness level is mostly achieved by changing the density and feel of the comfort and transition layers.

On a scale of 1–10 (10 being the firmest), the Helix Mattress can be custom-made on a spectrum of 3 (soft) to 9 (very firm). Numerous Helix Mattress Reddit reviews confirm the accuracy of the firmness-level customization. We also felt that our selected firmness preference was successfully implemented.

Sinkage

The sinkage is around two inches on average, but it depends on your firmness level preference, and it can vary accordingly. Although the soft models sink in a bit deeper than the medium and firm models, none of these mattresses will make you feel stuck in the bed.

Support

All Helix mattresses, even a Helix soft mattress, provide ample support thanks to their coil system. However, the amount of support that you need depends mostly on your preferred sleeping position, and Helix has to offer something for everyone.

So if you like sleeping on your side, choose one of the Helix mattresses that features memory foam in its comfort layer. Thanks to this cushiony foam, you’ll feel great pressure relief under your shoulders and hips.

On the other hand, stomach and back sleepers usually need more supportive mattresses. If you belong to this category, the comfort layer made up of Helix’s dynamic foam won’t disappoint you. For example, the Helix Moonlight is great if you prefer a plush feel, which you can read in almost any Helix Moonlight review. On the other end of the firmness spectrum, you’ll find the Helix Dawn.

Temperature Neutrality

It’s safe to say that Helix mattresses are temperature neutral thanks to their hybrid structure and breathable cover. However, if you tend to get hot at night, you can purchase an ultra-cool cover that’s made of phase-change material. This cooling technology will regulate any excess body heat and help you sleep cool. If we compare the Helix vs Casper, which is an all-foam mattress, we can say that the pocketed coils in the Helix hybrid mattress genuinely make a difference and that this layer is better when it comes to air circulation. You can also read our full Casper mattress review.

Edge Support

Innerspring mattresses generally provide the best, while foam mattresses have minimal edge support. Being a hybrid mattress, the Helix is somewhere in between. The coils and the polyfoam layer provide most of the support around the edge. As a result, the Helix Mattress’s edge support is fair, but nothing to write poems about. We’ve experienced some sinkage while sitting on the side of the bed, but it wasn’t too drastic to consider a big negative. Also, according to a few Helix mattress reviews in Consumer Reports, you shouldn’t feel like you’re going to roll off the mattress in the middle of the night.

Motion Transfer

The pocketed coil layer also helps with the Helix mattress’s motion transfer. As noted, the coils are individually pocketed, and they act independently when amortizing pressure, meaning that the motion-transfer absorption is excellent. This property is especially important for couples, and even though you can’t customize it explicitly, we had no issues with this aspect of our mattress.

Durability and Maintenance

Considering that the Helix mattress is made of high-quality materials, which customers pointed out in more than one Helix review, we can expect it to last around 6–7 years. Additionally, its hybrid structure should prevent it from sagging. However, Helix is still a young company, so we don’t have enough information to accurately predict the lifespan of its products.

When it comes to its maintenance, being able to easily take the cover off the standard Helix mattress and machine wash it is a huge plus. Unfortunately, the cover of the Luxe model isn’t so practical—it can’t be removed because it’s part of the pillow top. However, you can use the Helix protector which will guard your mattress from any liquid damage. Also, you should rotate the mattress from time to time to increase its durability.

The Helix Mattress Quiz

Finally, we come to the most unique feature of the Helix Mattress—the customization process, which is done in the form of a Sleep Quiz. It takes just two or three minutes to provide the necessary information and complete the quiz.

First of all, you choose the mattress size and the number of sleepers. Then, you provide your name(s), age, height, and weight. Next, you’ll be asked a series of multiple-choice questions related to your sleeping preferences.

And that’s it! This will give them enough information to provide you with the perfect mattress personalized for you or you and your partner according to the ideal level of firmness and support.

Customer Service

For any additional information, questions, and complaints, you can contact the Helix customer service by email or chat. We haven’t found many negative reviews of the Helix mattress regarding its support team, so we can say that they usually respond quickly and give their all when dealing with an issue. 

Terms of Sale

Trial Period

After your personalized mattress arrives, you can try it for 100 nights. It takes time to get accustomed to any mattress, and this period is long enough to make sure that you’ve made the right decision. If for whatever reason you’re not 100% happy with it, you can return it, and they will issue a full refund. However, according to the Helix mattress return policy, you’ll need to keep your new mattress for at least 30 days because that’s the standard mattress break-in period. All returned mattresses will be donated to charity.

Shipping

If you’re wondering whether Helix offers free shipping or not, the answer is yes! The mattress takes 3–10 days to arrive, and the service is free anywhere in the US. Your mattress will arrive compressed in a box with its setup instructions. After you unpack it, give it a couple of hours to expand and get its shape.

Helix Mattress Warranty

The Helix mattress comes with a 10-year limited warranty. However, if you choose a Helix LUXE mattress, you’ll get a 15-year limited warranty. In both cases, the warranty covers all manufacturing defects, but you should read through the entire document to learn more about its specific terms and conditions. 

The Helix Mattress Price

The Helix Mattress costs between $600 for the smallest twin mattress and $1,245 for the king and the California king mattresses. The dual comfort option is another $200, and it’s available for queen-sized mattresses or larger. As you can see, this makes them more expensive than average, which is expected due to the unique options you get with this solution. Still, they do provide financing options. Furthermore, they frequently offer seasonal sales and promotions. You can also get a discount by redeeming a Helix Mattress coupon

Who Should Buy the Helix Mattress?

  • People who need help with their choice: You just need to take a short quiz, and Helix will find the perfect fit for your sleeping preferences.
  • All kinds of sleepers: No matter if you prefer to sleep on your side, back, or stomach, Helix offers a couple of options for every sleeping position.
  • Hot sleepers: Like most hybrid mattresses, Helix mattresses are temperature neutral. However, you can also buy their ultra-cool cover, which further improves temperature regulation. In more than one Helix review on Reddit, customers claim that Helix mattresses do well in this department.
  • Couples: If your sleeping habits differ greatly from your partner’s, you can opt for one of the Helix Dual mattresses that provide a different feel on each side.
  • Heavier people: Helix has a special model for people of above-average weight, which provides additional support with higher-density foams.

Who Should Look Elsewhere and Why?

  • Sleepers who prefer memory foam: If you like a true memory foam feel, the bouncy Helix mattresses are not the best choice for you.
  • People on a budget: Helix mattresses cost a bit more than an average bed-in-a-box mattress, so they aren’t a great choice for people looking for a more budget-friendly option.

Is the Helix a Good Mattress?

Helix gives you an unmatched ability to customize your mattress to your liking. That way, you’ll get the exact firmness level of your choosing and a personalized feel—for an individual mattress or for each side of your bed. It’s great for people who know exactly what they want and are willing to pay a little extra for it. Free shipping, hassle-free returns within a 100-night trial period, and a 10-year warranty seal the deal.

Our Helix Mattress review didn’t come up with many things to complain about. The only feature we can point out as a negative, besides the above-average price, is the fact that this is a new company. The main drawback here is we can’t vouch for the durability of this mattress—the oldest one to go by is only four years old.

Frequently Asked Questions

Where is the Helix mattress made?

Helix boasts that its mattresses are produced in the US. While the company is based in New York, it has factories working on their mattresses across the country.

How much does a Helix mattress cost?

The price of a standard Helix mattress depends on its size, ranging from $600 to $1,245. For a specialty model, you’ll have to add $100–$200 more. And as you may have expected, with a Luxe model comes an even higher price tag. It’s always best to check out the prices listed on the official website since that’s also where you can often find some special offers.

How thick is the Helix mattress?

Helix mattresses from the core line are all 10″ thick, the exception being the Helix Nightfall, which is 12″ thick. Additionally, Helix Luxe mattresses are 14″ thick since they have two additional layers. You can find out more about the differences between the standard and Luxe mattresses above.

Do you need a box spring with a Helix mattress?

No, you don’t need to use a box spring with a Helix mattress, but it’s recommended that you place it on an adequate foundation in order to prevent sagging. Be careful when choosing the support system for your Helix mattress since an improper or unsupportive foundation can void your warranty.

How much does a Helix mattress weigh?

Depending on the model and its size, a Helix mattress can weigh from 50 lbs to 110 lbs.

Conclusion

Our dream is to help you pick the perfect mattress for your sleep and comfort. With this in mind, if you need any additional information, feel free to get in touch! No matter what, we hope that you found our Helix mattress review helpful and informative.

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